Role Overview

As a controller, you will be responsible for all day-to-day monitoring and vehicle tracking activities, through a process of shifts across 24 hours, 7 days a week, 365 days per year of our operation. You will be working 8 hour shifts daily as per the operational roster. From time to time it might also be required to work additional hours in excess of the shift times to complete action items that were in progress at the time of shift end

‍

Responsibilities     

• Analyzing trips historically as the driver has performed them and search for potential inefficiencies and non-compliances from safety and company policy viewpoints. 
• Reporting and actioning of any vehicle discrepancies, critical events and/ or route deviations. 
• Managing a set of vehicles currently on the road. 
• Performing general administration duties to enable the operation of the center. 
• Ensuring that vehicle tracking units are functioning correctly. 
• Following detailed escalation procedures for critical events.

‍

Skills

• A keen sense of urgency that the monitoring accuracy and following procedure are critical to the driver’s/ crew’s wellbeing. 
• Good verbal and written communication.
• Computer literate and fluent in MS Office and Google products such Gmail, and have a modern approach to communication.

‍

Minimum Education

• Matric

Minimum Experience

• Previous Call Centre or Controller Experience
• Computer literacy
• Previous vehicle tracking experience is advantageous

‍

**Only candidates who are immediately available will be accepted.
**If you do not meet the minimum experience requirement, your application will not be accepted.